At Imi Jewels, we are committed to making your shopping experience simple, secure, and convenient. We carefully pack every order and work with trusted shipping partners to ensure your products reach you safely and on time.

Order Processing

All orders are processed after payment has been successfully received and verified. Orders are generally processed within 1–3 business days. Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been dispatched, you will receive a confirmation email or message containing your tracking details, where available. Please ensure that your shipping address, phone number, and email address are entered correctly during checkout, as incorrect information may cause delays.

Delivery Time

Estimated delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our control. Most orders are expected to arrive within 5–10 business days after dispatch.

Please note that delivery estimates are approximate and are not guaranteed. Remote locations or areas with limited courier services may require additional delivery time.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase. Shipping promotions, including free shipping offers, may be available from time to time and will be subject to the terms stated in the relevant promotion.

Tracking Your Order

After your order has been shipped, you can use the tracking information provided to monitor its delivery status. Tracking updates may take some time to appear after the package has been handed over to the courier.

Delayed or Lost Packages

While we work with reliable delivery partners, occasional delays may occur due to weather, transportation issues, high order volumes, incorrect addresses, or other circumstances outside our control. If your order appears to be significantly delayed, please contact our customer support team with your order number, and we will assist you in checking its status.

If a package is confirmed as lost or damaged during transit, we will work with the shipping provider to investigate and determine the appropriate resolution.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery information at checkout. If an order has already been shipped, changes to the shipping address may not be possible. Additional shipping charges may apply if a package needs to be re-shipped because of an incorrect or incomplete address.

By placing an order with Imi Jewels, you acknowledge and agree to the terms outlined in this Shipping Policy. We reserve the right to update this policy when necessary to reflect changes in our shipping procedures or services.

The store currently appears to be password-protected, so I could not verify its product-specific shipping terms from the live storefront.